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Railx
Explorer

SmartConsole on R81.10 does not start with the error "An internal error occurred", SmartView («Unabe

SmartConsole on R81.10 does not start with the error "An internal error occurred", SmartView («Unabe to connect to server»).  R81.10 was installed from scratch. The problem does not occur immediately, the rollback to the snapshot helped

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5 Replies
Chris_Atkinson
Employee Employee
Employee

Which Jumbo hotfix take is installed and when you reverted the snapshot what did you go back to?

 

CCSM R77/R80/ELITE
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Railx
Explorer

This happens at a random moment in time, after restoring the snapshot, they returned to the moment of installing Gaia. There are incomprehensible problems with the database in the logs.

 

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Tal_Paz-Fridman
Employee
Employee

Could you please add a screenshot of the message?

This happens when you try to login with SmartConsole to the Security Management Server?

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Abi
Participant

I have a similar experience after upgrading from R80.30 to R81.10 , I could connect through web UI  SmartConsole though.

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garrod
Contributor

Hi Rail,

 

Please verify if all the service is up and running with a cli, in expert mode, type "api status"

 

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