SmartConsole Extension Crash

[HeikoAnkenbrand]

Some SmartConsoles R81.10 version 408, 412, 413 and R81.20 have a crash when the following function is executed in run-readonly-command mode. The crash occurs in approx. 20% of the systems and everything works perfectly in 80% of the remaining systems.

The function is described one-to-one in SmartConsole Extension Developer Guide 

Code:

smxProxy.sendRequest("run-readonly-command", { "command": "show gateways-and-servers", "parameters":
{ "details-level": "full" } }, "commit");

It is noticeable that, according to my observations, this crash of the SmartConsole only  occurs on Windows Servers with RDP. But it could also be a coincidence.

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Enabling debugging in the smart console does not help either, as no logs are written after the crash.

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I had already opened a TAC ticket. However, this has come to nothing because no one in support feels really responsible.

Who can help me here?

[Natan_Chamilevs]

Hi @HeikoAnkenbrand, I sent you a private mail with follow up questions and requests.

Thanks,

Natan Chamilevski