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Michael_Horne
Collaborator

SamrtEvent - Reseting Event Policy to default

Hello All,

Is there a way to reset the SmartEvent  Policy back to the default one

When we start up the SmartEvent  client we get the following Error

samrtevent4.png

We are unable to save any changes to the current policy as it reports an error:

samrtevent1.png

Installation of the policy does give us more detail about exactly what is causing the issue:

smartevent3.png

This seems to be related to a custom event we had, but have since deleted.  We do not have much custom information in the SmartEvent policy, so I would be happy if we could just somehow revert the SmartEvent policy back to the default on

Many thanks,

Michael

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3 Replies
_Val_
Admin
Admin

Please open a support request with TAC

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Sergey_Aliev
Employee
Employee

I would try to reset the field that it mentions in the error using GuiDBedit, so it will be set back to default. 

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Michael_Horne
Collaborator

Hello,

I did look at GuiDB, but the mentioned table is empty:

guidbedit.png

 

Regards,

Michael Horne

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