SMS log - incorrect name resolution

[EVSolovyev]

Hi all.

I am facing a strange problem - in the logs of the IP address is assigned the wrong name.

For example IP 10.150.116.17 in DNS (nslookup from SMS server):

But in smartlog:

On PC with smartconsole:

Why?  😞

[the_rock]

Is your dns suffix correct?

[EVSolovyev]

It was not set up for SMS. I added it to the configuration, updated the logs - nothing has changed.

[PhoneBoy]

Is that IP defined as an object in your management, by chance?
Because that's what will take precedence over DNS.
The other suggestion would be to execute a cprestart on the management.
It won't impact gateways, but it will restart the various processes on the management server.
Otherwise, you may need a TAC case to assist.

[EVSolovyev]

No, there is no such object on the SMS. I also checked this, but forgot to post a screenshot. I will try to restart the processes on the server. If nothing helps, I will contact support. Thank you.

[lucafabbri365]

Hello @EVSolovyev,
I undestand this is old post, however I'm facing the same issue. Did you find the root cause of this behavior ?

Bye,
Luca

[AaronCP]

I've currently got a ticket raised with our support provider for the exact same issue. I'd appreciate it if you could let me know if you find a resolution to this. I will do the same 😊

[PonkratovAlexan]

@AaronCP Do you have solution from TAC?

Maybe it will help you:

SMS

cp $INDEXERDIR/conf/log_indexer_settings.conf $INDEXERDIR/conf/log_indexer_settings.conf.ORIGINAL

vi $INDEXERDIR/conf/log_indexer_settings.conf

Add the time_for_clearing_dns_cache attribute with desired value (in hours).

Note: Configure the value of this interval to be the same as the DHCP re-assignment policy.

Example:
################ Advance settings ########################
:time_for_clearing_dns_cache (8)
:index_directory ()
# Location of the indexed database
:min_disk_space (10240)
# Minimum free disk space to keep. In MB
Save the file and exit from Vi editor.

stopIndexer
startIndexer

[ccboy]

Hello,

I’m facing the same issue. Did you find the solution of this behavior?

Thanks.

[EVSolovyev]

Good afternoon. I don't remember exactly, it's been a long time, but it seems that the problem was that there was such an object with the wrong name in SMC.

[ccboy · Accepted solution]

Thanks for the answer,

I managed to fix the problem, by restarting the SMS.