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maller2
Contributor
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SMARTCONSOLE message while verifying policy : Internal error ocurred

Hi all

Today suddenly we are having problems with our MDS  while policy verification through smartconsole. 

When click policy verify , immediately we get an error message "internal error ocurred" , and no idea about causes.

Policy install works fine.

in cpm.elg I see these messages

17/06/25 15:03:01,963 ERROR coresvc.internal.FwmSvcImpl [qtp351018129-18092447]: Failed to create dir hierarchy java.nio.file.NoSuchFileException: /opt/CPmds-R81.20/conf/db_template/install-policy-files
Caused by: java.nio.file.NoSuchFileException: /opt/CPmds-R81.20/conf/db_template/install-policy-files
Caused by: java.nio.file.NoSuchFileException: /opt/CPmds-R81.20/conf/db_template/install-policy-files

 

Any idea?

 

thanks

 

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1 Solution

Accepted Solutions
Tal_Paz-Fridman
MVP Silver CHKP MVP Silver CHKP
MVP Silver CHKP

Are you using the latest JHF? This issue was fixed way back in JHF (I checked the original ticket that had an identical error):

PRHF-28820.png

 

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(1)
8 Replies
PhoneBoy
Admin
Admin

Not entirely clear those messages are related.
I'm going to assume you've also opened a TAC case here?

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the_rock
MVP Gold
MVP Gold

I would reboot the MDS, as thats not intrusive process, see if that helps.

Andy

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maller2
Contributor

Hi

yes , it's an option but as Phoneboy said we've opened a  TAC case to troubleshoot this error.

 

thanks

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the_rock
MVP Gold
MVP Gold

K, fair enough, keep us posted.

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Tal_Paz-Fridman
MVP Silver CHKP MVP Silver CHKP
MVP Silver CHKP

Are you using the latest JHF? This issue was fixed way back in JHF (I checked the original ticket that had an identical error):

PRHF-28820.png

 

(1)
the_rock
MVP Gold
MVP Gold

I second that @Tal_Paz-Fridman 

Please stay safe mate! 🕊

Andy

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maller2
Contributor

Thank you all!!  

the_rock
MVP Gold
MVP Gold

Its important to always install at least recommended jumbo!

Andy

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