The message is typically displayed under the following circumstances:
1| If there is a connectivity issue between the machine running SmartConsole and the Security Management Server machine, it is important to check for any network problems, especially over a period of time, that may have caused the connection to be disrupted.
2| If there is a problem with the processes on the Security Management Server, it is recommended to run the command "cpwd_admin list" on the machine to check if any processes, particularly CPM and FWM, are currently down or were previously down.