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Fraol14
Explorer

R80.40 smart console logging out immediately showing "the connection with server was lost..." error

R80.40 smart console logging out immediately showing "the connection with the server was lost. any unsaved changes will be preserved" error.

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Tal_Paz-Fridman
Employee
Employee

The message is typically displayed under the following circumstances:

1| If there is a connectivity issue between the machine running SmartConsole and the Security Management Server machine, it is important to check for any network problems, especially over a period of time, that may have caused the connection to be disrupted.

2| If there is a problem with the processes on the Security Management Server, it is recommended to run the command "cpwd_admin list" on the machine to check if any processes, particularly CPM and FWM, are currently down or were previously down.

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