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D_TK
Advisor
‎2020-08-29 03:26 PM
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R80.20 -> R80.40 issue: gateway

Just completed the R80.40 upgrade from 80.20 on (9) clusters and all went well using the blink upgrade...except one gateway.

In a 4800 appliance cluster, one gateway upgraded fine, the other is having major stability issues.  Used the blink upgrade that was based on JFA48, and then added JFA 77.  The member with stability issues had no errors during the upgrade, after a boot will run OK for a day or two, and then become "disconnected" from management (per smartview monitor).  While it's "disconnected", i can SSH to it - a "cphaprob stat" shows that it's currently in standby - the member thinks it's fine.  I've noticed that confd and cpviewd will spike up to 95% cpu for a sustained period and then drop back down to normal.  I found these in the /var/log message file, not sure if it's salient:

Aug 29 13:30:00 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:30:39 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 13:31:00 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:31:40 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 13:38:32 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:39:11 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 13:39:32 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:40:12 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 13:40:32 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:47:04 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:47:43 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 13:48:04 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:48:44 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 13:49:04 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:55:36 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:56:15 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 13:56:36 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 13:57:16 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 13:57:36 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 14:04:08 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 14:04:47 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 14:05:08 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 14:05:48 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 14:06:08 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 14:12:40 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 14:13:19 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 14:13:40 2020 XXX snmpd: Error: Timeout waiting for response from database server.
Aug 29 14:14:20 2020 XXX monitord[10490]: Error: Timeout waiting for response from database server.
Aug 29 14:14:40 2020 XXX snmpd: Error: Timeout waiting for response from database server.

 

A reboot brings the  device back fine, and then a day or two later, we're back in the same situation.

 

Any ideas would be appreciated.

 

Thanks

 

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1 Solution

Accepted Solutions
Blake_Fithen
Participant
‎2021-04-27 03:18 PM
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Good afternoon.  Was there a resolution to this?  We are having identical problems with a Smart-1 5050, R80.30. The only difference is the power cords must be reseated.  A warm reboot or shutdown -r does not help.   Thank you for any info you can provide.  I do have a case open with TAC.

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3 Replies
PhoneBoy
Admin
Admin
‎2020-08-29 08:32 PM
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Those messages are consistent with confd spiking in CPU usage and recommend a TAC case ASAP.

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Blake_Fithen
Participant
‎2021-04-27 03:18 PM
Jump to solution

Good afternoon.  Was there a resolution to this?  We are having identical problems with a Smart-1 5050, R80.30. The only difference is the power cords must be reseated.  A warm reboot or shutdown -r does not help.   Thank you for any info you can provide.  I do have a case open with TAC.

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D_TK
Advisor
‎2021-04-27 03:21 PM
In response to Blake_Fithen
Jump to solution

Checkpoint had me try multiple troubleshooting steps which didn't resolve the issue.  they RMA'd the device.

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