Problem with HA Mgmt SIC 147

[pawelnabozny]

Hello Everybody,

I am having a problem with one of the SMS that is running in the HA Mgmt Cluster.

version: Gaia R80.30 in Open Server

The Primary SMS has lost connection with the rest of the devices.

Error description:

Installation failed. Reason: Authentication error [SIC error no. 147].

Full description in the screenshot.

 

 

Then I manually switched Mgmt to the one which was previously Secondary by an SSH expert.

Currently, in Smart Console, I see this status (screenshot). I can log into the affected mgmt but in read-only mode.

There are several SKs concerning this error e.g:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

It requires rewiring the broken SMS as Primary. But there are concerns that I will lose control of the rest of the working devices.

In logs I also found this information (screenshot):

 

Currently, the role of the main SMS is taken over by the second MGMT (I can manage and install policies on Firewalls)

1. If I disconnect Cluster MGMT HA and make fresh Gaia install on the broken device will all licenses be transferred after restarting Cluster?
2. Will the currently working SMS still be able to communicate with the rest of the devices after disconnecting the Cluster?
3. Do you have any ideas on the safest way to fix this?

All the Best,

Pawel

[G_W_Albrecht]

I would immediately contact CP TAC to have this resolved in RAS or CP Lab !