License installation only works through SmartConsole but not SmartUpdate

[kamilazat]

Hello all!

The problem started with the error message "The selected file is in the wrong format." in SmartUpdate. First we thought that it may be a corrupted license file, redownloaded it and tried again, to no avail.

When we install the license files on SmartConsole, everything works perfectly fine.

We did a cpm debug using this command (pretty much activating almost all the topics that looked somewhat relevant):

[Expert@SMS:0]# /opt/CPsuite-R81.20/fw1/scripts/cpm_debug.sh -t Assign_Global_Policy BackupRestore CDS Cloud Compliance CPDiagDumperSvc crud Default_Values Deployment Diff Install_Policy_Settings LicenseManagement Locks_All Login LSM_API Notifications Online_Services Permissions Protocol_Applications publish Revisions rulebase Saml_Login Scripts Search Sessions SmartTasks Solr Statuses sunset Permissions Topology Validations webservices -s DEBUG

I attached the debug logs for your eyes as well. I utterly failed to find anything useful.

Where else can we look at to troubleshoot this?

As always, thank you very much!

[Tal_Paz-Fridman]

Please see if https://support.checkpoint.com/results/sk/sk106393 helps:

"The selected file is in the wrong format" error when importing a license file into SmartUpdate

If it does not try debugging the FWM process (with TDERROR_ALL_ALL=5) and send the output.

BTW what was the motivation for using SmartUpdate, a legacy application, if it was successful through SmartConsole?

[G_W_Albrecht]

sk106393 is only for EOL versions with the latest being R77.30 - and SmartConsole would not accept it if it was not properly generated, or was corrupted.

[Tal_Paz-Fridman]

Yes R77.30 is EOL but SmartUpdate as a product is still a legacy "R77.30" product.

[kamilazat]

It's just a habit of people. I agree with you that if there is an easier and faster way, do it. But it's kind of concerning that SmartUpdate has issues with this and will create problems in the future.

[G_W_Albrecht]

What is the product you tried to license ?

[kamilazat]

Hi @G_W_Albrecht 

Here is the contents of the lic file.

Sign {
LICENSE x.x.x.x never CPSM-C-5 CPSM-NGSM CPSB-WKFL-5 CPSB-NPM CPSB-EPM CPSB-LOGS CPSB-MNTR CPSB-MPTL CPSB-UDIR CPSB-PRVS CPSB-COMP-5 CPSB-COMP-5 CPSB-SME-5 CPSB-RPRT-N-C1000 CK-2F02A00BE26E
}= 8aVZN2zM-HMbKWCAhz-2Si2DtsGy-2Cj7P5Rbh Index=0 Version=0

Hope it helps.

Can you think of any repercussions of leaving SmartUpdate as it is?

[G_W_Albrecht]

SmartUpdate is leaving us soon, i think - so be glad that all works with SmartDashboard 😉 I know that e.g. Azure and other Cloud based products are not compatible with SmartUpdate anymore. Also, you have the additional option to use the GAiA WebGUI to install licenses...

[the_rock]

Hm, I never had an issue like that in smart update at all. Can you send a screenshot of what you see?

Andy