Can't add 2FA to non 2FA user on Infinity Portal

[Alex-]

We have an MSSP Infinity Account on which I have Primary Admin rights and I'm trying to add a colleague as Admin.

• I create an account
• The colleague receives the invitation
• The colleague receives a message telling 2FA is mandatory and a button requesting to send this to an admin so that would be me
• I get nothing
• The colleagues receives the mail for himself if the account is set to admin so it's a kind of loop
• I can't edit the phone number of the colleague in the Portal
• Disabling 2FA as a whole for the tenant doesn't change anything
• Deleting and recreating the colleague's account with different rights doesn't help

I must be missing something or do I need to contact TAC.

[the_rock]

Never had that issue before...you may need to check with TAC, they can probably verify on backend.

Andy

[Tom_Hinoue · Accepted solution]

We had similar issues before.
I needed to contact Account Services for them to fix (add phone number..) the account. 

I hope this could be more easier from an admins perspective...

[Alex- · Accepted solution]

Solved via TAC Account Services.

[the_rock]

Excellent.