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Alex-
Leader Leader
Leader
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Can't add 2FA to non 2FA user on Infinity Portal

We have an MSSP Infinity Account on which I have Primary Admin rights and I'm trying to add a colleague as Admin.

 

  • I create an account
  • The colleague receives the invitation
  • The colleague receives a message telling 2FA is mandatory and a button requesting to send this to an admin so that would be me
  • I get nothing
  • The colleagues receives the mail for himself if the account is set to admin so it's a kind of loop
  • I can't edit the phone number of the colleague in the Portal
  • Disabling 2FA as a whole for the tenant doesn't change anything
  • Deleting and recreating the colleague's account with different rights doesn't help

I must be missing something or do I need to contact TAC.

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2 Solutions

Accepted Solutions
Tom_Hinoue
Advisor
Advisor

We had similar issues before.
I needed to contact Account Services for them to fix (add phone number..) the account. 

I hope this could be more easier from an admins perspective...

View solution in original post

Alex-
Leader Leader
Leader

Solved via TAC Account Services.

View solution in original post

4 Replies
the_rock
Legend
Legend

Never had that issue before...you may need to check with TAC, they can probably verify on backend.

Andy

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Tom_Hinoue
Advisor
Advisor

We had similar issues before.
I needed to contact Account Services for them to fix (add phone number..) the account. 

I hope this could be more easier from an admins perspective...

Alex-
Leader Leader
Leader

Solved via TAC Account Services.

the_rock
Legend
Legend

Excellent.

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