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- Re: Can't add 2FA to non 2FA user on Infinity Port...
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Can't add 2FA to non 2FA user on Infinity Portal
We have an MSSP Infinity Account on which I have Primary Admin rights and I'm trying to add a colleague as Admin.
- I create an account
- The colleague receives the invitation
- The colleague receives a message telling 2FA is mandatory and a button requesting to send this to an admin so that would be me
- I get nothing
- The colleagues receives the mail for himself if the account is set to admin so it's a kind of loop
- I can't edit the phone number of the colleague in the Portal
- Disabling 2FA as a whole for the tenant doesn't change anything
- Deleting and recreating the colleague's account with different rights doesn't help
I must be missing something or do I need to contact TAC.
2 Solutions
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We had similar issues before.
I needed to contact Account Services for them to fix (add phone number..) the account.
I hope this could be more easier from an admins perspective...
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Solved via TAC Account Services.
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Never had that issue before...you may need to check with TAC, they can probably verify on backend.
Andy
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We had similar issues before.
I needed to contact Account Services for them to fix (add phone number..) the account.
I hope this could be more easier from an admins perspective...
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Solved via TAC Account Services.
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Excellent.