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Anna_Ushakova
Contributor

When you enable HTTPS inspection, gmail does not work.

When you enable HTTPS inspection, gmail does not work. When you open it in Chrome, a gray screen appears. If you disable the HTTPS inspection everything is working correctly. 

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12 Replies
G_W_Albrecht
Legend Legend
Legend

That is true, see sk136272: After upgrade to R80.10, unable to compose email in Gmail when https inspection and IPS ar... for a solution !

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Marcel_Wildenbe
Contributor

Isn't the CVE-2013-0025 only applicable to Internet Explorer? I am doing a test here with Chrome and R80.10 HTTPS Inspection is not nagging me...

Threat Description:

A remote code execution vulnerability has been reported in Microsoft Internet Explorer.
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Anna_Ushakova
Contributor

not helped. The problem is only in Chrome.

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G_W_Albrecht
Legend Legend
Legend

Also not by creating https bypass for URL https://mail.google.com/..... ?

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Ryan_St__Germai
Advisor

What gateway version are you on?

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Anna_Ushakova
Contributor

80.10

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PhoneBoy
Admin
Admin

Does it work for other browsers?

What do you see in the logs from this client when the behavior is observed?

I would engage the TAC so we can properly troubleshoot.

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Anna_Ushakova
Contributor

In other browsers everything works correctly.

in logs nothing is blocked.

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Marcel_Wildenbe
Contributor

Sounds like an issue in Chrome itself. Perhaps a faulty plugin. Recently installed new plugins or updates within Chrome?

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Jerry
Mentor
Mentor

Google Chrome sandoxing is by-default dropped not by the IPS but by inspection engine. I have had the same and when made myself a Chromium instead - all started to work. Indeed it is a Chrome to blame not anything on CP R80.10.

Please try Chromium or make a "fresh" Chrome install with no sign-in to Google Account and try agian. Hope it helps if not - indeed as boss suggested please DO engage TAC,. I'm keen to get this sorted as well as it is one of the crucial parts of the intercepting Google's Cluod communication chain Smiley Happy 

Jerry

Jerry
Anna_Ushakova
Contributor

We have configured a new rule in Https Inspection to bypass the website - Gmail.

After the changes , the website worked as expected

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sajin
Contributor

Even I had a same experience with Gmail in  chrome and rest of all sites work perfectly fine. I had tested in my lab and another production environment both environments seems to be fine in chrome. How to fix this issue. I couldnt find any IPS or INSPECTION settings is being blocked in chrome.

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