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Ronen_Zel
Mod
Mod
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Tip of the week: Support Center's Upgrade Wizard

Hi all, 

I assume most of you are familiar with Support Center’s Upgrade Wizard (also known as “Download Wizard”):

 

For those who are not, and for those who might need a reminder about this very useful tool, this is for you:

 

The main purpose of the Upgrade Wizard is to ease customers upgrades planning by:

  • Allowing customers to quickly find their upgrade path
  • Providing a list of required upgrade files

 

It also assists in reducing the amount of hardware RMA cases caused by wrong installation processes.

Users simply enter their current environment details (product, version, appliance model, etc.) and the details of the environment they want to upgrade to, and immediately are presented with the recommended path and files:

 

 

It can also be used for new installations too. Simply choose “New Installation” in the first step instead of “Upgrade”, enter the required details and a link to the correct download file will be displayed.
 

As always feel free to send me your feedback (suggestions for improvements, errors, typos, missing info, etc.)

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1 Solution

Accepted Solutions
PhoneBoy
Admin
Admin

This is no longer available after the old support site was deprecated at the end of 2023.
At this time, I'm not aware of a committed plan to replace it.

View solution in original post

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26 Replies
Gerberth
Explorer

Hi... Do you know if the wizard site is down o maybe the path change? Thank you...

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Gerberth
Explorer

Hi.. Do you know if the wizard site is down?

Thank you...

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PhoneBoy
Admin
Admin

Unfortunately, the Upgrade Wizard has not been ported to the new Support Center as of yet.
However, the old support site still has it and you can reach the Upgrade Wizard directly via: https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doShowupgradewizard 

(1)
Gerberth
Explorer

Thank you very much!

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CM85
Explorer

Shows this link as down due to an application issue. Is there plans to bring it back online?

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Don_Paterson
Advisor

This doesn't seem to have been widely fixed. In the R81.20 Installation and Upgrade Guide (SC1 and PDF) and in this thread the link to the Wizard do not work.

References:

https://sc1.checkpoint.com/documents/R81.20/WebAdminGuides/EN/CP_R81.20_Installation_and_Upgrade_Gui...

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowupgradewizard 

"

R81.20 Software Images

You can use the Upgrade/Download Wizard to download the applicable installation and upgrade images.

"

 

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rboettger
Explorer
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G_W_Albrecht
Legend
Legend

Certificate of supportcenter.us.checkpoint.com is invalid since 22.10.2023 - so no Upgrade Wizard anymore ? @PhoneBoy  - half a year has passed and still this very valuable tool is not available in new Support Center...

CCSE CCTE CCSM SMB Specialist
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PhoneBoy
Admin
Admin

Appears to be working for me (aside from the certificate error, which I'll ask about).

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G_W_Albrecht
Legend
Legend

Because of the no longer valid certificate the page is not loaded: As the site has HTTP Strict Transport Security (HSTS), Firefox will not display the site - no exception possible...

CCSE CCTE CCSM SMB Specialist
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the_rock
Legend
Legend

I got cert warning with Opera GX browser, but since I have secure DNS setting enabled, it let me proceed to the site and it opened ip fine, but it did say cert expired 5 days ago.

Andy

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G_W_Albrecht
Legend
Legend

This is CPs blunder in my eyes... Wizard has been a great tool on the past so it is very bad we can not use it anymore. Will not install Opera just because it lets you overrule HSTS, which is not intended anyway !

CCSE CCTE CCSM SMB Specialist
the_rock
Legend
Legend

Thats true. Though same setting can be enabled in any browser if you simply search for dns in the settings menu.

Andy

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G_W_Albrecht
Legend
Legend

In Firefox, i did enable it (was off) but same error.

dns.png

Or what would you configure in FF ?

CCSE CCTE CCSM SMB Specialist
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the_rock
Legend
Legend

Your screenshot reminded me on my school days back in eastern Europe where I learned 2 words in German LOL. Anyway...I tried either one of below settings and worked fine, not sure why it fails for you. How is your proxy configured?

Andy

 

Screenshot_1.png

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G_W_Albrecht
Legend
Legend

No Proxy at all. But as the cert is invalid i do not understand how you can connect ! Setting the DNS to Secure then would be a bad choice and less secure...

CCSE CCTE CCSM SMB Specialist
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the_rock
Legend
Legend

Not sure brother, definitely works for me, just gives me cert warning, but it lets me proceed and pulls up the site. Im not using proxy either.

Andy

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the_rock
Legend
Legend

I attached some screenshots of how I got to it even with default dns settings.

Kind regards bro.

Andy

 

 

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the_rock
Legend
Legend

@PhoneBoy and @_Val_ ...any idea if upgrade wizard site will be fixed soon? 

Kind regards,

Andy

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_Val_
Admin
Admin

I am waiting for an answer from the relevant team. Cannot say before I hear from them.

the_rock
Legend
Legend

Thanks Val.

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trsantos
Explorer

Anyone knows if the Upgrade Wizard will be available again?

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Chris_Atkinson
Employee Employee
Employee

Recent discussion suggests it was deprecated, please see:

https://community.checkpoint.com/t5/General-Topics/Upgrade-Download-Wizard-unavailable-due-to-Mainte...

CCSM R77/R80/ELITE
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the_rock
Legend
Legend

Any idea Chris if it will be back? I think I can speak for lots of people when I say having that wizard available was always super useful.

Best,

Andy

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the_rock
Legend
Legend

I believe Chris is correct, seems it was taken away. If you google it, link does come up, but when you click on it, just gives regular support site.

Best,

Andy

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PhoneBoy
Admin
Admin

This is no longer available after the old support site was deprecated at the end of 2023.
At this time, I'm not aware of a committed plan to replace it.

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