hi,
Yeah, im familiar with the sk, and why the message is appearing in general. The strange thing here, is that the inline layer rules is not "invoked" or checked, when the traffic hits the rule. So the traffic acts as a basic access rule, with src,dst, port, instead of passing the traffic through the inline layer rules, to find a match. and the match would then be the cleanup rule.
Unfortunately, i dont think i can provide a screenshot of this, as there is too much information/naming standards etc, that can identify parts of the customer's infrastructure.
So i can try a better description of the rules.
The "main rule" is: src: internal networks dst: external networks ports: any
the inline layer rules then consist of various source nets towards url's and applications, some of them custom.
So i have checked that there isnt a match for the url in question, so if the traffic had passed normally, it would then be dropped.
So what we see, is that the users are accessing a url externally, and they are able to download files from the site they are acessing.
So the logs are showing an accept on main rule, but no entries on any inline layer rules, to summarize. hope this helps a bit.