RSS feed for checkpoint.com is not working any more

[KostasGR]

Hello community

The below RSS feed for checkpoint.com is not working any more.

https://supportcenter.checkpoint.com/supportcenter/secureKnowledgeRss

BR,

Kostas

[Ruan_Kotze]

The challenge is that a lot of us are not working in an CP only environment.  We support everything from Azure, AWS, FN, PA etc. etc.

These vendors all provide an RSS feed, so the key point for me is I have a single interface and workflow to at a glance be updated on various aspects of the respective vendor offerings.

Yes, looking at it in isolation we can get the information from the Support Center, but that is not the point.  CP had an offering that was used by many people and worked well in a multi-vendor context.  This has now been removed.  This introduces complexity (no matter how minor) and additional time demands to achieve the same outcome.

[Henrik_Noerr1]

I totally agree. Login into the usercenter, makes no sense. If we look away from the fact that login mechanism is mostly broken. 
it is simply not the way to work. Login into each vendors support portal is the alternative?? Laughable. 
we scrape the rss feed and post automatically into various Teams channels informing relevant teams based on product and criticality.  
we are +70 engineers with different backgrounds. Allowing customers to use their own tooling is the way to go. Not locking content behind a support portal. 

/Henrik

[Lesley]

Maybe it has something to do with the different SK levels. Not all is open to the public:

There are three access levels in SecureKnowledge: General, Advanced and Expert:

• General access to SecureKnowledge is available to everyone, without registration.

Extended access to more advanced information is by your Support contract, certification, and or participation in specific Partner programs:

• Advanced users see the information available to General users, plus the information in the Advanced level.
• Expert users see the information available to General, Advanced and Expert users.

[RickLin]

I couldn't agree with you more.

It is also very important to me.

[Cristian_F_CCSM]

Hello, please think again because for us partners it is really very useful and precious.

Thanks

[Henrik_Noerr1]

I have received from our CAM that rss feeds will be re-introduced end Q1.

We will see in exactly what format 🙂 

[David_C]

Hello, I'm totally agree. RSS is a very simple and powerfull tool.
It's maybe old but it's so effective. Thanks to editors to keep alive this information channel.

Glad to know it will be re-introduced end Q1 for Checkpoint.
We stay attentive 👀

[CheckPointerXL]

Hey People,

Any news? Q1 is gone...

[Henrik_Noerr1]

Any news on a working RSS feed?

[PhoneBoy]

According to my internal sources, there is currently no plan to provide an RSS feed of SK articles.
From what I can tell from reading documentation, the current platform we're using for SupportCenter doesn't provide this functionality.

[CheckPointerXL]

ok so can you please give us an alternative way to stay updated with new/updated SKs?

this is just critical to provide best quality in professional services to our customer, so this is critical to whole Check Point system 

[Lesley]

https://supportcenter.checkpoint.com/search#sortCriteria=%40last_updated_time%20descending&f-commons...

Sorts latest and updated SK's on top. 

[CheckPointerXL]

Better than nothing... thank you

Anyway consulting a web page manually is a big downgrade, back to '90s... i'm so sorry to say but this is a huge failure in check point team, so sorry... hope in a future fix

[PhoneBoy]

I'll see what the plan is for reviving the old email subscriptions to specific SK topics.

[CheckPointerXL]

this is not working anymore.... so painful to stay update

any fix?

[PhoneBoy]

See here: https://community.checkpoint.com/t5/General-Topics/is-sorting-by-date-broken-in-the-usercenter/td-p/... 

[PhoneBoy]

In the next few weeks, you should see the ability to subscribe to new and changed content via email: https://support.checkpoint.com/my-subscriptions

[Mikael]

Any news to these subscriptions?

[_Val_]

Actually, yes.

You can now subscribe to product and security alerts, and to specific SKs you are interested in. Not RSS, but direct email notifications.

[Mikael]

Sure, but if I want a email-summary of all SK's released or updated every day?
Can that be done?

[PhoneBoy]

We are working on the ability to subscribe to SKs related to different product types via email, which should fill this need.
At least on the old SupportCenter, we sent these out weekly.

[JozkoMrkvicka]

How we can access "My Subscriptions"? There is no such an option in Profile. So far only going directly to the link "https://support.checkpoint.com/my-subscriptions"

 Within "support.checkpoint.com" it is mentioned:

Subscribe to all Alert articles or individual SK articles (click 'Subscribe' in the top right corner). Subscription per Product is being developed.

Click Here

If there is no "Click Here" link, I have no idea that such feature is available.

[PhoneBoy]

It's linked from https://support.checkpoint.com
Bottom right:

[JozkoMrkvicka]

thanks for a hint 🙂 Anyway, would be better to have it within the Profile Settings in Account.

[Henrik_Noerr1]

Hey @PhoneBoy 

read back a few pages, and you will see a rss feed was promissed in Q1

I have no idea why members of the community keep suggesting login into the supportportal and searching manually for sks.
It makes no sense and has already been discussed and debunked in this thread. 

please make sure such a feed is provided. 
and yes, if Check Point want to climb out of 1990 then maybe even provide this info through an API. 

Thanks,

Henrik

[Lesley]

Well at least I give an alternative, if it is not for you don't get all salty to my suggestions there is no need. Maybe you act more like a community as this is the purpose of the website. Instead of posting inrelevant stuff about the 1990's. 

[PhoneBoy]

Unfortunately, that information turned out to be incorrect.
I understand the frustration as I was also using that RSS feed.

[plo24]

We are a relatively new Checkpoint customer and were very dissapointed to learn they have shutdown their RSS news feeds. We use RSS vendors news extensively to stay on top of industry and vendor threats and vulnerabilities .. Having to go look for this information in the press and on your KB/websites is very inconvenient for us - we have logged our objection with our account folks!

[kaupo]

No RSS feed is really a great shame