RAD issues - Timeout and "RAD request exceeded maximum handling time"

[bstankovic]

Hi,

We are facing RAD issues with all the clients. We noticed two different messages:

1. Failed to fetch Check Point resources. Timeout was reached

2. RAD request exceeded maximum handling time

Is there any global issue ongoing?

Anyone has the same problems?

Regards,

Bosko

[_Val_ · Accepted solution]

First, please check that secureupdates.checkpoint.com is resolvable and reachable from your GW. Look into sk83520 if you need guidance.

if the cloud server is reachable but updates are still failing, look into sk165075. 

All that assuming you are running a supported version with a subscription on place. 

[bstankovic]

Hi @_Val_ ,

It looks like that the issue has been resolved. It lasted from 09:25 until 12:05 CET.

Thanks,

Bosko

[_Val_]

I don't see any outages today, could it be something with your ISP?

Anyhow, if the issue is back, check the SKs above to troubleshoot.

[bstankovic]

No, it was not up to ISP. We have clients on different ISPs. We were getting code 504 for https://cws.checkpoint.com/URLF/urlf/1.0?resource=xxxxxxxxxxxxxxxx=&key=123456

We opened the ticket and got confirmation that some other partners reported the same issues. It is possible that it was regional problem. 

[_Val_]

Understood, sorry to hear that.

[Bavesh_MT]

I can confirm the same issue from R81.20 JHF 79

Multiple web pages are slow to load and unable to access internal web servers.

The only way to bypass it until a fix is provided is by disabling the AV blade.

You will see lots of RAD events as follows:

RAD request exceeded maximum handing time, check /opt/CPsuite-R81.20/fw1///log/rad_events/Errors/flow_XXXXX