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bstankovic
Participant
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RAD issues - Timeout and "RAD request exceeded maximum handling time"

Hi,

 

We are facing RAD issues with all the clients. We noticed two different messages:

1. Failed to fetch Check Point resources. Timeout was reached

2. RAD request exceeded maximum handling time

Is there any global issue ongoing?

Anyone has the same problems?

 

Regards,

Bosko

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1 Solution

Accepted Solutions
_Val_
Admin
Admin

First, please check that secureupdates.checkpoint.com is resolvable and reachable from your GW. Look into sk83520 if you need guidance.

if the cloud server is reachable but updates are still failing, look into sk165075. 

All that assuming you are running a supported version with a subscription on place. 

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8 Replies
_Val_
Admin
Admin

First, please check that secureupdates.checkpoint.com is resolvable and reachable from your GW. Look into sk83520 if you need guidance.

if the cloud server is reachable but updates are still failing, look into sk165075. 

All that assuming you are running a supported version with a subscription on place. 

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bstankovic
Participant

Hi @_Val_ ,

It looks like that the issue has been resolved. It lasted from 09:25 until 12:05 CET.

 

Thanks,

Bosko

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_Val_
Admin
Admin

I don't see any outages today, could it be something with your ISP?

 

Anyhow, if the issue is back, check the SKs above to troubleshoot.

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bstankovic
Participant

No, it was not up to ISP. We have clients on different ISPs. We were getting code 504 for https://cws.checkpoint.com/URLF/urlf/1.0?resource=xxxxxxxxxxxxxxxx=&key=123456

We opened the ticket and got confirmation that some other partners reported the same issues. It is possible that it was regional problem. 

 

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_Val_
Admin
Admin

Understood, sorry to hear that.

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Bavesh_MT
Explorer

I can confirm the same issue from R81.20 JHF 79

Multiple web pages are slow to load and unable to access internal web servers.

The only way to bypass it until a fix is provided is by disabling the AV blade.

You will see lots of RAD events as follows:

RAD request exceeded maximum handing time, check /opt/CPsuite-R81.20/fw1///log/rad_events/Errors/flow_XXXXX

lraaicfdb
Participant

Has the problem been resolved now? We have installed R81.20 Jumbo Hotfix Take 84 and for some time now I have been experiencing the same problems as you.

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bstankovic
Participant

Yes, it was regional "cloud" problem, not related to gateway or implementation

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