New Support Portal

[PhoneBoy]

After a soft-launch back in February 2023, we have formally launched a new support portal!

This means https://supportcenter.checkpoint.com (and links to the previous site) now redirect to the new site https://support.checkpoint.com.

It has a completely redesigned interface (mobile-friendly, even!) and has significantly improved performance.

Latest features:

• Subscription to individual SK aritcles (from 30 Jan 2024).

  1. In an SK article, click 'Subscribe' in the top right corner.
  2. To see all these subscribed SK articles, on the main Support Center page, click "My Subscriptions".
  3. Refer to the section "Subscribe to updates for specific articles".

• Subscription to SK articles of types "Product Alert" and "Security Alert" (from 30 Jan 2024).

  1. On the main Support Center page, click "My Subscriptions".
  2. Refer to the top sections "Product Alerts" and "Security Alerts".

• Subscription to SK articles for each Product (from 07 July 2024).

  1. On the main Support Center page, click "My Subscriptions".
  2. Refer to the bottom section "Subscribe to updates for specific products".
  3. The main toggle enables / disables the entire feature (whether to send / not send the weekly email).
     This email will be sent each Sunday and will contain all SK articles that were created / were updated in the past 7 days for the subscribed Products.
     Note - If you disable the main toggle, then this page remembers all your subscriptions for all products.
  4. Click the relevant pillar.
  5. You can subscribe either to all products in this pillar or to specific products.
  6. At the top of this section, you can search for products.
     
     Note - RSS support is not planned at this time.

Feedback is welcome!

Click here to send feedback for Check Point Support Center

[Chad_Hubich]

Ha ha ha

Friday P.M. Funnies

[the_rock]

O geesh...🤣🤣

[_Val_]

Clear cache, it will work again

[leonarit]

I noticed that the My Favorites/Rating options aren't available in the new Portal, did those options got removed?

Regards.

[the_rock]

Hey @leonarit 

Is this what you were referring to?

Andy

 

[leonarit]

Yes, there's also an option in the SK article to add it to the favorites.

[the_rock]

Right, but I believe in beta version, thats gone. If you go to what I pointed out below, then you see it.

Andy

 

[leonarit]

I know I have access to that feature in the current portal, I just wanted to know it this feature will be removed in the new portal?

Regards.

[the_rock]

Not sure, I guess someone from CP can confirm that. In beta version, its definitely not there.

Andy

[PhoneBoy]

They have not been implemented as of yet.

[PhoneBoy]

As of today, the new support portal is now launched for everyone!
This means https://supportcenter.checkpoint.com (and links to there) should now redirect to https://support.checkpoint.com
If you need to use the old version for some reason, it is still available at https://supportcenter.us.checkpoint.com/supportcenter/portal

Note that we are planning to add the features currently missing from the new portal.
RSS feeds of SecureKnowledge are still available through the old portal using the following URL: https://supportcenter.us.checkpoint.com/supportcenter/secureKnowledgeRss 

[Tom_Hinoue]

Hi PhoneBoy,

The old version [https://supportcenter.us.checkpoint.com] seems to also redirect to the new portal.

Of course we will use the new one as possible though 🙂

[hb]

Try to use the full URL

https://supportcenter.us.checkpoint.com/supportcenter/portal 

[Tom_Hinoue]

Confirmed the link works, thanks!

[PhoneBoy]

Thanks, I updated my post above.

[just13pro]

The new website seems always timeout after 30 minutes or so and need to login again despite didn't close the browser nor clear cache.

Compared to previous SK's website, even after we shut down our computer and never clear cache, we don't have to keep login again.

[John_Richards]

I get the same timeout issues and now I have to logon to see almost every solution. I am not a fan of the new site, very poorly done. They have also hidden many SK's we have had access to in the past (SE's have confirmed they are now internal). We have been very vocal to our Channel Security Engineers. How do we support customers if SK's are hidden?????

[the_rock]

It is still fairly new, so Im sure it will get better.

[just13pro]

Totally aware that it is new layout and agree it will get better (hopefully), but when launch a new website to replace old website, the existing features should be there as well. The new website should/must have new added value.

Since there is a topic for this discussion, hence giving the feedback to improve user experience *UX*

[the_rock]

Thats fair!

[PhoneBoy]

Old SKs (ones that are associated with products/versions no longer supported) are not available on the new portal by design.
I believe this is the case with hidden SKs as well, which I thought were always internal.
However, both should be available on the old portal.

[Alex-]

Looks like the user validations have been dialed up. I have the feeling I'm logged out more often than before, sometimes I have to login twice to have my name appear in the top-right of the page.

When viewing an SK, if I log in, I'm redirected to my personal info page and have to search the SK again.

Minor annoyances, though.

[the_rock]

I agree @Alex- 

[Mikael]

Is there any chance of having the website fields reflect % of screen real-estate instead of fixed widths. Really frustrating with large white fields on either side of  the main center?

Seems the site is built for a 13" screen...

Cheers

[CheckPointerXL]

did you broke rss feeds ?

"A feed could not be found at https://supportcenter.checkpoint.com/supportcenter/secureKnowledgeRss. This does not appear to be a valid RSS or Atom feed."

[Mikael]

The RSS-feed stopped working on the 19:th (at least that's the last time mine was updated)...

[the_rock]

Thats what I noticed as well.

[PhoneBoy]

It should still work with the following URL: https://supportcenter.us.checkpoint.com/supportcenter/secureKnowledgeRss
Once we integrate this into the new support site, it should have a different URL. 

[the_rock]

Thanks for that @PhoneBoy , that link works!

[David_C1]

With the new portal, my searches fail. We geo-block Ireland, and according to my logs, that's where the searching happens (drops to ***eu-west-1.compute.amazonaws.com).  I attempted to put in an exception for *.support.checkpoint.com but that did not work.

I confirmed searching in the old portal (hxxps://supportcenter.us.checkpoint.com/supportcenter/portal) works just fine.

Sort of stuck and disappointed.

Dave