New Support Portal

[PhoneBoy]

After a soft-launch back in February 2023, we have formally launched a new support portal!

This means https://supportcenter.checkpoint.com (and links to the previous site) now redirect to the new site https://support.checkpoint.com.

It has a completely redesigned interface (mobile-friendly, even!) and has significantly improved performance.

Latest features:

• Subscription to individual SK aritcles (from 30 Jan 2024).

  1. In an SK article, click 'Subscribe' in the top right corner.
  2. To see all these subscribed SK articles, on the main Support Center page, click "My Subscriptions".
  3. Refer to the section "Subscribe to updates for specific articles".

• Subscription to SK articles of types "Product Alert" and "Security Alert" (from 30 Jan 2024).

  1. On the main Support Center page, click "My Subscriptions".
  2. Refer to the top sections "Product Alerts" and "Security Alerts".

• Subscription to SK articles for each Product (from 07 July 2024).

  1. On the main Support Center page, click "My Subscriptions".
  2. Refer to the bottom section "Subscribe to updates for specific products".
  3. The main toggle enables / disables the entire feature (whether to send / not send the weekly email).
     This email will be sent each Sunday and will contain all SK articles that were created / were updated in the past 7 days for the subscribed Products.
     Note - If you disable the main toggle, then this page remembers all your subscriptions for all products.
  4. Click the relevant pillar.
  5. You can subscribe either to all products in this pillar or to specific products.
  6. At the top of this section, you can search for products.
     
     Note - RSS support is not planned at this time.

Feedback is welcome!

Click here to send feedback for Check Point Support Center

[the_rock]

I find the layout is a bit odd (just my personal opinion), but like anything brand new, takes some time to get used to it.

[D_W]

First view: it's very fast compared to the old one and looks tidy.

First unexpected behaviour: when I search for example sk167052 and click on a result it opens in a new tab - that's fine - but in this tab when i click on the top on "Search Results" i would expect to see the other results from my previous search but it's not happening - i see random results. Cannot test this on the old version at the moment because I receive a "Error encountered processing a template." 😅

[hb]

Hi,
We fixed it,

can you please check it again and update?

[D_W]

still the same behaviour.
When I click on "Search Results" it will show me then random results instead of my search.

[the_rock]

Im sure with time it will get more stable (at least thats my hope : - )

[Jim_Holmes]

I have to say I'm iffy on this one; I like it when I am comparing SKs, but I do end up with a lot of tabs.

I do like the inflow of SK, Check Mates, etc., into one screen instead of different tabs.

[CheckPointerXL]

I like new portal but i'd put the preferences option on top and not on left side

my 2cents

[HeikoAnkenbrand]

PRO:
- Better search filters
- Better output order "Date" vs. "Relevance"

CONTRA:
- More confusing information output:
  

[Dolo]

The old portal is clearer.

[JozkoMrkvicka]

I see that also links to sk articles were modified.

My suggestion is to modify it even further, so everyone who knows sk article number can reach it via, for example:

https://support.checkpoint.com/sk/12345

or

https://support.checkpoint.com/sk12345

or just https://www.checkpoint.com/sk12345

it can be also something like URL shortener, like bit.ly, which in fact will redirect me to some longer real sk article page.

[hb]

Great idea,
we will add it in the near future

[JozkoMrkvicka]

I am missing Print option to "export" specific article to PDF (it was possible in old portal).

Also missing on new SupportCenter is feedback form.

Another missing thing I noticed is missing RSS button to inform user in case some update is made to specific article.

[hb]

Thank you for you feedback,

We are working to add print button, feedback form and RSS

[G_W_Albrecht]

Lot of features are missing, now as the new portal has taken over, but the feedback button is the worst miss 😟

[hb]

Feedback button will be added next week

[the_rock]

Thats good to know, as I always appreciated giving a feedback after working with TAC on specific sk, specially when solution is found via the support case. It would always help others facing similar issue.

[G_W_Albrecht]

Feedback button has been added, but functionality is different:

- no confirmation on web page after feedback has been sent

- no "Thank you for your feedback on SecureKnowledge solution" confirmation email

[the_rock]

I wish they would bring back favorite option. I know @PhoneBoy said its coming, but who knows when : - )

Andy

[Tony_Graham]

I could care less what a webpage looks like. The issue for me is will it help me solve

my issue when the time comes or just get in my way with pop ups, sliders, effects and tunnel

to the center of the earth links with roadblocks, CAPTCHA's, Rubik's cubes and security du jour.

Until that time comes, I won't know.  All I can say is at least the drop down menus look the same.

[JozkoMrkvicka]

Not specifically just for SupportCenter, but what about Dark mode option ?

My wish is to have dark mode option available in profile, or at the bottom of the site to switch between "white" mode or dark mode.

The same for Check Mates, I am missing dark mode here, too.

[the_rock]

I like that idea a lot @JozkoMrkvicka 

[Tony_Graham]

Most websites are moving to white font on white background.

[Sergei_Shir]

There are many free extensions for web browsers that allow you to change the web page view to the dark mode

Some extensions remember the setting per web site, and even allow you to customize the colors

[JozkoMrkvicka]

So the Check Point's solution within "dark/black" feature is to install 3rd party untrusted extension into web browser ? Not saying most companies dont allow end users to install any extensions into their web browsers managed by the company (or the extensions are managed by the IT team).

[D_W]

Layout is not optimal - you waste to much space on left and right site. Now in the 21st century most people already use 24"-27" displays as default.

And for example in sk112454 the content does not fit into the specified area.

[the_rock]

I saw that with some SKs, but I truly believe it will get much better with time, as it is brand new.

[_Val_]

thanks for your feedback, @D_W, I have alerted the relevant team

[_Val_]

After consulting the team; the SK is now fixed. The layout will stay as it is.

[Arne_Boettger]

Hi,

just stumbled upon the first SK which forced me to scroll inside the area to read it in full. I also think it is not wise to cripple a website by forcing the content into such a slim area. Thats not how HTML was meant to be used. Is it really intended that many SKs need reformatting for this "new and improved looks"? 
Examples: sk161612, sk30583