Issue with Identity Collector: Error sk113021 When Adding Gateway

[PingPong]

Hi CheckMates community,

We're in the process of migrating from AD Query to Identity Collector for the Identity Awareness blade. We've successfully configured one Identity Collector in our environment. However, when attempting to add the second gateway, we encountered an issue where the system prompted us with "Error: refer to sk113021."

We've already ensured that the network requirements are fully met, and the gateway is reachable as confirmed by successful pings (as shown in the attached image). Additionally, we've verified that all logs related to the Identity Collector are allowed.

Despite these steps, we're still facing the same issue. Has anyone experienced a similar problem, or could you provide insights into what might be causing this? Any help or guidance would be greatly appreciated.

Thank you in advance!

[_Val_]

Did you actually go over sk113021? It lists quite a few points other than connectivity. I suggest you review it first, check every possible scenario, and let us know if that helped.

[_Val_]

In addition, please look into k170112