Error retrieving results

[Bastien_Lauc]

Hi,

I have a issue when I want create un access role.

I installed Identity collector on my Active Directory Server Windows 2022.

In Identity Sources:

The second one is the Active Directory Server backup.

In Gateways:

We can see all is connected.

I already saw this kb "Error retrieving results" while fetching AD users with an existing Access Role (checkpoint.com) but the result was not conclusive.

My firewall and SMS are both in r81.10

Sorry for the lack of information I can provide, I'm a beginner.

Best Regards,

Bastien

[the_rock]

Can you please clarify if issue is with access role itself or something else? Im not really clear on that from your post.

Regards,

Andy

[Bastien_Lauc]

Yes it's a issue with access role

As say I already saw this kb "Error retrieving results" while fetching AD users with an existing Access Role (checkpoint.com) but the result was not conclusive.


Best Regards,

Bastien

[PhoneBoy]

The issue in the SK you linked relates to the LDAPS certificate.
Have you confirmed the certificate in this case is, in fact, not expired?
You should also try troubleshooting per: https://support.checkpoint.com/results/sk/sk113747 

[Bastien_Lauc]

Hi,

The certificate is no expired.

I followed  the sk and I have a problem with adlog a dc :

Adlog is not enabled, therefore cannot display domain controllers status

I saw you said to contact TAC Identity Awareness stopped working - Check Point CheckMates

So I’m gonna do this.
Otherwise, impossible to contact LDAP server

Best Regards,

Bastien

[emmap]

Do you have an LDAP account unit set up so that the mgmt server can talk to the AD servers?

[Bastien_Lauc]

I use the default account Administrator of the Active Directory for communicate with de mgmt

Best Regards,

Bastien

 

[the_rock]

It might be worth doing remote with TAC, so they can verify all this.

Andy

[KrivU]

Hi @Bastien_Lauc did you resolve this issue? I'm having an similiar issue, but I'm not using Identity Collectors,