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Explorer

Change of company, need to change User Center account

Hello all,

I change of employer there is few weeks ago, and surprise: we cannot migrate the UC from oldest mail to new one...

Need to delete the old UC and create new one, then ask to move all certifications, ....

Anyways, it's done.

However, there is any possibility to migrate the Checkmates part (like favorites, post, points, ...) ?

thanks a lot guys

Arthur

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7 Replies
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Admin
Admin

It can be done, but requires some coordination.

I will contact you via email. 

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Explorer

Nice to know Smiley Happy


Waiting your mail in this case!
Thx

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Hi,

I have the same issue, can you please assist with CheckMates (like favorites, post, points, ...) as with the UC I have managed to move?

Thanks,

Charris Lappas

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Admin
Admin

Best to send this in email to checkmates@checkpoint.com with old and new emails.

With the migration to the new community platform just a few days away, I will hold off on handling it until AFTER the migration is complete.

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Admin
Admin

I can see Dameon is taking care of CheckMates part.

Now, certification. You need to open a new UC account. Once done, and most importantly, before deleting the old one, open a ticket with Account Services to move your certificates to the new one. Then you can delete.

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Collaborator

Yes thanks Valeri, this point has been already done by our local Checkpoint guys Smiley Happy

Thanks again for your job and reactivity guys!

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Admin
Admin

Happy to help

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