After update to R81.20 – logs are lost

[SubZer0]

After update MGMT from R81.10 to R81.20  Jumbo Hotfix Take 79 I lost all my log. So I follow https://support.checkpoint.com/results/sk/sk111766 but logs show only for few days. (I want to index for 180 days)

Should I try something else or should I repeat procedure?

[the_rock]

Can you see them if you open old school smartview tracker?

Andy

[PhoneBoy]

Depending on how many logs you have, it can take some time to fully index the old logs.
If you're concerned it isn't working, I'd check with TAC: https://help.checkpoint.com 

[SubZer0]

Dealing with a large amount of logs, how can I check if it is still indexing?

[Alex-]

Check there on your management server: $INDEXERDIR/log/log_indexer.elg

[the_rock]

Hey @SubZer0 

Make sure this option is enabled.

Andy

 

[SubZer0]

Log Indexing is enbale. I can see log if I go to File - Open Log File. Thanks for help.

[CheckPointerXL]

try to force re-index https://support.checkpoint.com/results/sk/sk111766 or re-index single log files by fw logsrepair command