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SubZer0
Participant
5 hours ago

After update to R81.20 – logs are lost

After update MGMT from R81.10 to R81.20  Jumbo Hotfix Take 79 I lost all my log. So I follow https://support.checkpoint.com/results/sk/sk111766 but logs show only for few days. (I want to index for 180 days)

Should I try something else or should I repeat procedure?

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4 Replies
the_rock
Legend
Legend
4 hours ago

Can you see them if you open old school smartview tracker?

Andy

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PhoneBoy
Admin
Admin
3 hours ago

Depending on how many logs you have, it can take some time to fully index the old logs.
If you're concerned it isn't working, I'd check with TAC: https://help.checkpoint.com 

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SubZer0
Participant
2 hours ago
In response to PhoneBoy

Dealing with a large amount of logs, how can I check if it is still indexing?

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Alex-
Leader Leader
Leader
2 hours ago
In response to SubZer0

Check there on your management server: $INDEXERDIR/log/log_indexer.elg

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