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SubZer0
Contributor

After update to R81.20 – logs are lost

After update MGMT from R81.10 to R81.20  Jumbo Hotfix Take 79 I lost all my log. So I follow https://support.checkpoint.com/results/sk/sk111766 but logs show only for few days. (I want to index for 180 days)

Should I try something else or should I repeat procedure?

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7 Replies
the_rock
Legend
Legend

Can you see them if you open old school smartview tracker?

Andy

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PhoneBoy
Admin
Admin

Depending on how many logs you have, it can take some time to fully index the old logs.
If you're concerned it isn't working, I'd check with TAC: https://help.checkpoint.com 

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SubZer0
Contributor

Dealing with a large amount of logs, how can I check if it is still indexing?

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Alex-
Leader Leader
Leader

Check there on your management server: $INDEXERDIR/log/log_indexer.elg

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the_rock
Legend
Legend

Hey @SubZer0 

Make sure this option is enabled.

 

Andy

 

Screenshot_1.png

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SubZer0
Contributor

Log Indexing is enbale. I can see log if I go to File - Open Log File. Thanks for help.

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CheckPointerXL
Advisor
Advisor

try to force re-index https://support.checkpoint.com/results/sk/sk111766 or re-index single log files by fw logsrepair command

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