[Management] - Report Problem

[lucasfn]

Hello community,

I'm having trouble generating reports through the Smart Console.

No matter what report or dashboard I open, the data doesn't load, regardless of the selected period (last hour, 1 hour, 24 hours, etc.). I also tried accessing SmartView via the web and have the same problem.

I accessed the management and smartevent through the CLI and ran the 'api status' command, and I see that the processes are started.

Disk usage - ok
CPU usage - ok
Memory usage - ok

I can view the connection logs, so I don't believe it's a connection problem with receiving logs between the firewalls and the management.

Is there a Smart Console to solve this problem? I searched and couldn't find anything.

I await any help so I can troubleshoot.

Management is in version: R81.20 take 98
SmartEvent is in version: R81.20 take 113

[the_rock]

Did you try installing database? cprestart, reboot of the mgmt server?

[lucasfn]

Hi the_rock. I hope you're well.

I installed the policy in the database without any errors, but the problem persists.

I didn't reboot because I was afraid of losing some data that could help with troubleshooting. But if there's no other way, I'll definitely have to do it, haha.

[lucasfn]

Okay everyone, I will follow your suggestions and will give you feedback on the results soon.

Thank you for your support.

[the_rock]

Personally, I would attempt either cprestart or evstop; evstart or reboot on SE server, but if no joy, then definitely follow sk Chris suggested, as it seems relevant, for sure.

[the_rock]

I have dedicated SE server in the lab, so can easily test this. Btw, your attachments are showing virus scan in progress, so cant open them yet.

[lucasfn]

If the images don't load, I've uploaded them and you can view them through these links:

https://ibb.co/84bvM6D1
https://ibb.co/XrP0KBch

I know it's not ideal, but I guarantee it's not a virus.

[the_rock]

Maybe easy thing to try would be evstop; evstart.

[the_rock]

I meant, do that on SE server.

[Chris_Atkinson]

Consider seeing if the issue persists after applying JHF T101 (or higher) to the management for sk181209.

[the_rock]

Definitely could be relevant.