Solved: "Machine status not available" message in smart co...

the_rock · ‎2022-08-04

Hey guys,

I know there were posts about this before and could be cosmetic, but not sure if there is an easy fox for it or not. There is new gateway we connected for the customer and status shows as "-" in smart console, while all else is green, its all on R81.10 jumbo 66.

Tried rebooting gateway, management, updated contracts file, verified licenses with TAC, so waiting for them to provide next steps.

Anyone have an idea why this would happen? I get its probably cosmetic, but I find it odd that all other gateways show green. License status also shows as "n/a".

Tx as always

Best,
Andy
"Have a great day and if its not, change it"

the_rock · ‎2022-08-04

Issue fixed by reverting to policy before object was created and then creating the object with exact same name.

Best,
Andy
"Have a great day and if its not, change it"

View solution in original post

G_W_Albrecht · ‎2022-08-04

sk112058 ?

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

the_rock · ‎2022-08-04

no joy

Best,
Andy
"Have a great day and if its not, change it"

G_W_Albrecht · ‎2022-08-04

sk164013 - easy to try...

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

the_rock · ‎2022-08-04

did that last night, no luck

Best,
Andy
"Have a great day and if its not, change it"

G_W_Albrecht · ‎2022-08-04

SIC is working ?

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

the_rock · ‎2022-08-04

yes sir and policy too

Best,
Andy
"Have a great day and if its not, change it"

G_W_Albrecht · ‎2022-08-04

Running commands on GW in Dashboard works ?

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

the_rock · ‎2022-08-04

yes sir, no issues, in dashboard or ssh, works fine 100%

Best,
Andy
"Have a great day and if its not, change it"

JozkoMrkvicka · ‎2022-08-04

I see the same issue. Do you have management in HA ? In my case, the active management showed no status, while the standby (connected only as Read Only) showed all green ! I tried to switch active domain to be standby and standby to be active and that did the trick. After management failover all is looking good. It is just a cosmetic issue, but yeah, strange...

oh, and forgot to mention that this "no status" is seen only on gateways which were created AFTER the upgrade to R81.10.

Kind regards,
Jozko Mrkvicka

PhoneBoy · ‎2022-08-04

This is very likely cosmetic.
May require a TAC case to get to the bottom of.

the_rock · ‎2022-08-04

Issue fixed by reverting to policy before object was created and then creating the object with exact same name.

Best,
Andy
"Have a great day and if its not, change it"

Matlu · ‎2023-06-09

Bro,

I have exactly the same problem.

The new equipment is already in production, and has "hooked" its policy package.

Is it feasible to delete the FW-Ch object from the SmartConsole, without affecting the services of this equipment ????

When you delete the object you have to send to install policies?

Greetings.

the_rock · ‎2023-06-09

Once you delete the object, you have to recreate it and install the policy again.

Andy

Best,
Andy
"Have a great day and if its not, change it"

Blason_R · ‎2023-06-09

Hmm - does that mean you had kept firewall hostname and objects created with hostname in dashboard were different?

Thanks and Regards,
Blason R
CCSA,CCSE,CCCS

the_rock · ‎2023-06-09

In our case, we gave it exact same hostname.

Best,
Andy
"Have a great day and if its not, change it"

Are you a member of CheckMates?

"Machine status not available" message in smart console