No. User center is portal where you can manage your account and search for support sk's and so on. Account services is CP support department and deals specifically with account related queries/issues and license questions/problems.
Depending where you are located, you can reach them by one of below numbers, just provide your account number when you call and explain the issue. If you are located outside USA/Canada, then you have to dial +1 before the number.
They are open 7 am to 7 pm M-F Central time.
Contact Support
North America: +1-888-361-5030
International: +44-114-478-2845
Andy