after restart - unable to login to web management and smartendpoint.All endpoint client disconnected

[scenarist]

Hello,

After restarting the Harmony Endpoint Management Server, I am unable to log in to the web management. When I enter the username and password, nothing happens. Additionally, I cannot access SmartEndpoint, and all endpoint clients are disconnected.

 

 

[JP_Rex]

Hello,

does the server reply to a ping or an ssh request?

Regards

Peter

[scenarist]

Yes of course. I can ping, log in to smart console, Gaia portal and SSH. 

[JP_Rex]

Hi,
did you check 
sk103072
especially did you check if the EPM is running

• Output of 'cpwd_admin list' command on Endpoint Security Management Server shows the state of the 'EPM' process as "T" (terminated).

Regards

Peter

[scenarist]

I did not check sk103072 but I don't know if it make sense because EPM is established

[JP_Rex]

Hi,

I would reboot the manager one more time.

If that does not help I would open a case with TAC.

Regards

Peter

[scenarist]

I have already rebooted twice... but It doesn't help...

[the_rock]

Definitely contact TAC, it seems like a pretty serious problem.

Andy