Word Problem Gets Black Screen

[lluner]

Dear , I am having problem when I run word 2013 , for now , on antivirus version 88.x .

No antivirus

With Endpoint version 87.52 

[the_rock]

I believe you can make an exception based on the file extension. Have you tried that?

Andy

[lluner]

Interesting before I had version 86.60 and didn't have this problem .when I updated to version 88.10 and 88.30 I started to have this kind of problem . I've created the exclusions and I'm going to check if it happens. I'm exclusions  excel.exe and word.exe

[the_rock]

Let us know if that works.

Andy

[PhoneBoy]

That would probably require a TAC case: https://help.checkpoint.com