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hi @JoseAquije 

I already opened a TAC  and so far nothing

WORDAROUND

Turn Off Hardware Acceleration in Office 2010 / 2013 Application

After a series of troubleshooting, I traced the problem to the accelerated graphics. Just disable the it. Here’s how:

1.   File menu,

2.   Options command

3.   Advanced option

4.   Scroll down to the Display section of the dialog,

5.   toggle the check the box for “Disable hardware graphics acceleration

Registry “Hack” to Disable Hardware Acceleration

1. Run regedit (Win + R ; “regedit”)

2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

3. Create a New Key and name it “Graphics”

4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.

5. Enter Value data as 1

It worked with the current user, when the user logs in the key is not in the registry. I'm trying to put it in the GPO. When it works I will inform you here