Reports not showing a full audit track

[lonardoni]

Hello All,

I´m doing a lab enviroment for Capsule Docs and I can´t see a full audit track of events at Reports tab.

The Environment.

• ME (guilherme) as Admin
• Another two members of same domain (Danilo and Clemilton)
• An external member that permission is not set and the user don´t have Capsule - Ext1
• An external member that permission is set and user has Capsule Docs Editor - Ext2

I (guilherme) have created a .docx file and protect this file with Capsule Docs and send this file for Danilo, Clemilton, Ext1 and Ext2.

Danilo have created a new file .docs and protect this file with Capsule Docs and send to me (guilherme).

When I try to see full track off events, I can see only my own logs.

I can´t see logs for external trying access and I can´t see logs from other members of the same domain (edit, print, change, etc)

So I need help to understand if it´s a normal operation from Capsule Docs or a misconfiguration at client or any other thing.

Thanks.

[nikim72]

@lonardoni 

 I found the same only my logs is showing while i trying to fetch full audit logs.

track usps usps tracking

Thanks