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Mitja-S3NEXT
Collaborator
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How to delete a deleted computer on the Dashboard - Organization - Computer section

Like you see on the screenshot attached there is no option to delete the deleted computer.
We want it permanently deleted so it does not appear on any list.

 

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Mitja-S3NEXT
Collaborator

To permanently remove a deleted computer from Check Point Harmony Endpoint's list, follow these steps:

Navigate to Asset Management > Organizational Tree > Deleted Entities in the Harmony Endpoint portal.

Right-click the deleted computer in the list.

Select Terminate from the context menu.

Confirm the action when prompted.

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8 Replies
G_W_Albrecht
Legend Legend
Legend

Did you push uninstall for this computers installation successfully and recover the license ?

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Mitja-S3NEXT
Collaborator

No, the computer had a failed SSD disk and is already in the trash.
So we deleted it with the delete option, but it is still on the list with the status : deleted.
After so many months we want it to completely disapear from the list.

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G_W_Albrecht
Legend Legend
Legend

I would suggest to open a SR# with CP TAC and provide the Tenant ID ! 

In https://sc1.checkpoint.com/documents/R82/WebAdminGuides/EN/CP_R82_HarmonyEndpointWebManagement_Admin...  we read: The system deletes the client information on the Endpoint Management Server after the configured period of time (default is 30 days). But this is valid after (successfull) uninstall...

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Mitja-S3NEXT
Collaborator

I opened a TAC a few minues ago.

PS : Yeah the provided link is NOT the soluition.

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G_W_Albrecht
Legend Legend
Legend

Was never meant as a solution, only as a footnote 😉

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Mitja-S3NEXT
Collaborator

To permanently remove a deleted computer from Check Point Harmony Endpoint's list, follow these steps:

Navigate to Asset Management > Organizational Tree > Deleted Entities in the Harmony Endpoint portal.

Right-click the deleted computer in the list.

Select Terminate from the context menu.

Confirm the action when prompted.

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G_W_Albrecht
Legend Legend
Legend

Nice - where did you learn that from ?

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Mitja-S3NEXT
Collaborator
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