Error: API key is invalid

[DanielLizardo]

An Agent has V86.00 and when trying to download a PDF file it shows the following error

XXX.pdf

Original File Downloaded. Error: API key is invalid, please check your subscription

The file is downloaded but when tries to open it shows an error. 

The browser is Microsoft Edge and tried with Google Chrome and the issues was the same.

Could you please help me with this?

[_Val_]

According to sk137353, it is a licensing error. Quoting from the SK:

This error usually indicates a license error. To confirm check that there is a valid license installed on the Endpoint Security Server.

Check that the license is updated on the client side as well, by checking the following:

• Open Chrome and navigate to:

chrome://policy/ , Search for: "te_cloud_api_key" and check that the key field is not empty and contain a valid CK. For example: Check the following registry for a valid CK value:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\3rdparty\extensions\deakbjemijlmlcehdgejmdpekkceodmk\policy\te_cloud_api_key

• Check that the contract file uploaded to the Endpoint Security server includes the "CPSB-EP-SB-TE-*" value. Having a contract file that includes only "CPSB-EP-COMPLETE-CONTRACT" is not enough for the SandBlast Browser Extension files emulation.

[DanielLizardo]

Thanks so much for the quick response.. I'll be checking all those points that you mention and let you know if it was fixed.😀

[the_rock]

Val gave you good sk, for sure...I would confirm all the points there, but maybe would not hurt if you verify with Licensing team as well, just to be 100% sure.

[EnmanuelG]

I changed this option and it worked

[Monty1]

Hi sir! I have the same issue as you. Could you kindly tell me, you changed it to "Allow" and it started working?