Anti-malware is unable to update. No Connection to the server.

[jyrbn]

We are encountering an issue with our Harmony Endpoint client. 

In the client update page, all other blades are updated except for the Anti-malware with the message "No connection to the server.". 

Client version is: 
And this is managed via Infinity Portal. 

We've already tried manually updating from the system tray and through push operations in the Infinity portal, but it shows the status as failed with "server not available" in the operation status description. 

[jyrbn]

Client version is E87.62*, sorry.

[PhoneBoy]

Is it an E1 or an E2 client?
See: https://support.checkpoint.com/results/sk/sk182513

E1 clients are no longer supported and should be migrated to E2.
See: https://support.checkpoint.com/results/sk/sk182464

[jyrbn]

Hi, 

Client version is E2 and we are still encountering the issue. 

[PhoneBoy]

I would check to see the client can access the following: https://support.checkpoint.com/results/sk/sk116590