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GAiA 80.20 Endpoint Management server not starting

Hello Colleagues,

I faced with strange problem when I activated Endpoint Management blade on our Management Server. When I'm starting Endpoint Management GUI it's stuck with 'Endpoint Management Server is starting...' message and finally says 'Endpoint Management Server not started'.

uepm_start command shows that everything is OK

UEPM: Log conversion daemon has started
UEPM: Starting in Active EPS configuration...
cpwd_admin:
Process SICTUNNEL started successfully (pid=21244)
UEPM: SIC Tunnel started
UEPM: PostgreSQL9.2 is already running
UEPM: Endpoint Security Management server is starting...
cpwd_admin:
Process EPM started successfully (pid=21249)
UEPM: Endpoint Security Management Server was started successfully
UEPM: Self Help Portal isn't activated and will not need any action
UEPM: Starting Apache...
UEPM: Apache Web Server is starting...
UEPM: Apache Web Server was started successfully

I looked into $UEPMDIR/logs/server_messages.log file and found 'Could not load PAT on startup() (UsmPolicyAssignmentFacade)' and 'Server failed to start. Shutting down.. (InitServlet)' messages

I remember it was working before upgrading from 80.10.

 

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4 Replies

Re: GAiA 80.20 Endpoint Management server not starting

So you did an upgrade of this installation from R80.10 to R80.20? How did you upgrade (advanced upgrade or in-place upgrade)?

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Re: GAiA 80.20 Endpoint Management server not starting

In-place upgrade

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Re: GAiA 80.20 Endpoint Management server not starting

I also have the same issue, have you solve this issue

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Employee
Employee

Re: GAiA 80.20 Endpoint Management server not starting

- Please share the whole message error "Could not load PAT on startup" including "caused by" section.

- Alternatively, please open a ticket to TAC (as this should be investigated) with the following info:

1. Output of:

1.1 df -h

1.2 cpwd_admin list

1.3 ps aux | grep httpd

1.4 ps aux | grep postgres

1.5 Content of $UEPMDIR/engine/conf and $UEPMDIR/logs directories (files only)

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