Dear Check Mates,
All symptoms written here happened to my customer, why? Apparently for no reason, he was Check Point R80.20 M1, Only SMS, only to enforce port protection, suddenly I was not able to connect to the console anymore via SmartDasboard.
1.- We tried the basics:
# cprestar
# cpstop
# cpstart
2.- Installed last Jumbo Hotfix GA for the customers versión, rebooted the box, twice, anything helped.
3.- Checked the critical daemons and everything was OK everything was established (E)
4.- We even uninstalled the SmartDasboard Software from the Windows PC of my customer and replaced with the newer version: "Check_Point_R80.20.M1_B006_SmartConsole_Windows"
What was the final solution? We made a quick snapshot of the console, and vía GAiA, went to CPUSE and I did the upgrade to R80.30 (ran the verify option first and everything OK), it took like two hours but after that and a reboot, the install of the last Jumbo now for R80.30 and the installation of: "R80.30_SmartConsole_Build_42.exe" in the machine of my customer, everything worked perfectly.
This worked in my particular escenario, maybe this could help to someone else.
Best regards,
Gerardo Guizar
By: WarlockWizard