Harmony Email & Collaboration White Screen

[earomero]

Good morning from Argentina, it's really hot here!
I want to log in to Harmony Email & Collaboration and I've been seeing a white screen for several days now.
It's worth noting that I don't have the application connected to AD.
What could it be? A permissions or roles issue? Could it be that the partner has blocked my access?
Thank you very much, best regards!

[Chris_Atkinson]

Have you tried the usual clear cache & cookies, tried incognito mode etc?

[earomero]

I logged in from a freshly installed Firefox and was able to log in.
Can my partner restrict access to certain applications?
Not all partners are good.
Thank you very much, best regards!

[Chris_Atkinson]

Yes the infinity portal provides the ability to differentiate privileges between services hosted therein.

I cannot say if this would be related or not but have seen similar in the past from users trying to access via Zscaler etc

[avinashp]

not the same browser, had the same experience though. 

I experienced the same behaviour with Safari on macOS (from the looks of your screenshot, you're on a Windows native browser) - en for me this was solved by disabling the "Prevent cross-site tracking" in Safari > Settings > Privacy: Website tracking

please note that disabling this feature is not limited to the one website - it is disabled for the browser entirely. 

[the_rock]

Please do let us know once you have a solution.

Best,

Andy