This is my post here, so I apologize in advance if I make any mistakes.
I'm analyzing a problem from a customer regarding the failure to import objects from vCenter through SmartConsole, as shown in the attached image.
When analyzing the logs of cpm.elg I noticed the following error:
23/11/22 10:13:03,238 ERROR services.internal.CloudSvcImpl [qtp-26099087-628035]: Connection failed - Got error:UNKNOWN_PROBLEM
23/11/22 10:13:03,239 ERROR services.internal.CloudSvcImpl [qtp-26099087-628051]: Connection failed - Got error:UNKNOWN_PROBLEM
23/11/22 10:13:03,239 ERROR services.internal.CloudSvcImpl [qtp-26099087-628051]: Connection to vcenter.localdomain.com.br failed
23/11/22 10:13:03,239 ERROR cloud.connection.GetCmsNodeChildrenCodeQueryHandler [qtp-26099087-628051]: failed to execute cloud command. (search command). got internal error. error:Failed to connect due to an unknown problem.
My environment consists of the following items:
SMS - version R81.10 take JHF 66;
CME - version 219 build 991592199;
VMWare vCenter - version 7.0.3 build 20150588;
Has any colleague had this problem?
Thanks for the reply. Following your suggestion of a connectivity-related issue, I redid the creation of the Data Centers object in SmartConsole. After that I was able to import objects from vCenter. Looking at the log information, reporting an unknown error, I have a concern that the problem might reoccur. Would it be the case to open a ticket with the TAC?