R82.10 smartconsole: Evaluation License Expired

[ChinChang]

I have a trouble as the screenshot, when I tried login R82.10 SMS by smartconsole, but I can access SMS by ssh / web(https).
First, I doubt my PC or SMS(vmware) have issue. However, I used vmware to create 2 new VMs, one is win11 and install R82.10 smartconsole, another is R82.10 SMS it can access to the Internet.
I got the same error result as screenshot.

I feel amazing, I have use same iso file for R82.10. That is working on Feb 2026 for me. But I can not use it suddently!
R82.10 iso md5:
1a8e9cc5904a1a22622eaea69f43ae0d

I think smartconsole is fine, because used demo mode it is working.

82.png

[simonemantovani]

what is the output of the command cplic print? (execute it on the management in a SSH shell)

[Martijn]

Hi,

You have a 15 day trial period when installing a Check Point product without a valid license or eval license.
Since you installed it in Februari 2026, most likely your trial period has expired.

Can you check with cplic print?

Regards,
Martijn

[ChinChang]

Excuse me maybe my statement is not exact.
On Feb 2026, that mean the iso file is fine.
In fact, I create a new VM for R82.10 SMS yesterday, I got the same error, my install setting and environment all are same.
And it is output of cplic print:

gw-57183b> cplic print
Host Expiration Features

gw-57183b>

[Martijn]

Hi,

Did you follow the First Time Wizard? From the looks of the hostname you did not. 

Connect to https://192.168.1.1 first and choose a SmartCenter as the product. 

Martijn. 

[ChinChang]

Hi Martijn,
Yes I had follow the first time wizard. I know that can choose install type for SG / management or both. I tried install SMS only, or install both, their results are same error.
Hostname is random string, because it is lab, I have not rename it. And random string by default, is common situation for install checkpoint gaia OS.

[the_rock]

What @Martijn said is 100% true. I would confirm with cplic print -x command, but most likely, your trial period of 15 days had expired, hence that message.

[ChinChang]

Hello,
Thank your suggestion, I replied Martijn.But the trouble seems is not easy...

[the_rock]

Just apply an eval license and it will be solved.

[ChinChang]

Hello Rock,
Thank your suggest, I understand apply new eval license should resolve it.
But my purpose is not apply any license.
I want to understand why occured? what happened? Is it default by R82?

[PhoneBoy]

Initial installations have a 15-day Plug n Play license.
After that, you need to generate evaluation licenses: https://community.checkpoint.com/t5/General-Topics/How-to-Request-an-Evaluation-License-for-Security... 

[Tomer_Noy · Accepted solution]

Hi,

It's possible that the plug-and-play 15 day license is impacted by the same root issue described in https://support.checkpoint.com/results/sk/sk184766

Please try to install the HF from the SK and see if it solves the issue.

[ChinChang]

Dear Tomer_Noy,
GREAT! It sk184766(install hotfix) resolved my trouble, it is bug, not license.
You are right, you are the best solution.

[jitugold]

Hi Tomer_Noy,

Could you please confirm which HF need to install to fix this issue. I am following up sk184766 but as i dont have software subscription account so cant see which HF need to install may i get link from where i can download as well.. I am getting below msg from sk184766 under solution.

• Solution
• Access denied

  Sorry, You don't have permissions to access this page.
  This SK is only available for customer with a valid software subscription account

  
  
  
  

[PhoneBoy]

Without a Software Subscription (included in a support contract with Check Point or an authorized partner), your ability to download hotfixes is limited.
However, the "recommended JHF" for R82 and R82.10 available in CPUSE via the Gaia WebUI should resolve the issue.