HCL not available

Document created by Heiko Ankenbrand

on Sep 20, 2018•Last modified by Heiko Ankenbrand

on Oct 27, 2018

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Danny Jung Sep 20, 2018 5:53 AM
HCL works for me.
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- Heiko Ankenbrand @ Danny Jung on Sep 20, 2018 7:53 AM
  Danny, thx for this link.
  
  The problem is the link on the website (see picture). If you click on the link you will get the error.
  
  Dameon or Valeri can you please pass this internally to your colleagues?
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  - Valeri Loukine @ Heiko Ankenbrand on Sep 20, 2018 8:29 AM
    Thanks, opened the ticket with MIS for this
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Günther W. Albrecht Sep 20, 2018 6:35 AM
That is the old link - dead now. This is really a nuissance, even the "RMA is finished"-emails contain an old, non-working link: https://www.checkpoint.com/services/techsupport/programs/rma-return-process.html
The new one is:
https://www.checkpoint.com/support-services/rma-return-process/
you will get there using the menue...
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- Valeri Loukine @ Günther W. Albrecht on Sep 20, 2018 8:30 AM
  Why are you saying this? If the link is on the portal, it has to work.
  
  The link you are providing is for RMAs, no relation to HCL at all
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Bob Bent Sep 20, 2018 1:45 PM
The link from to the HCL from the support site should be working for you now.
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- Valeri Loukine @ Bob Bent on Sep 21, 2018 3:38 AM
  Yes it does, thanks
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Valeri Loukine Sep 21, 2018 3:39 AM
Heiko Ankenbrand it is fixed now, thanks again
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