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Hi, 

My name is Itai and I'm a group manager in Check Point R&D. My team is responsible for the management server upgrade. 

I'm sorry for your bad upgrade experience, I will be glad to assist. 

If you are willing to share the upgrade logs, we will review them, try to pinpoint the issue and get back to you. 

The logs are stored on your management server at the following path, you can email them to me

• /var/log/upgrade-export.<time stamp>.tgz
• /var/log/upgrade-import.<time stamp>.tgz

Also, its very likely that the in-place upgrade attempt and export-import attempt have failed due to the same issue, since both processes are very similar under the hood. 

Thanks, 

Itai