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ABOUT CHECKMATES CYBER SECURITY COMMUNITY & FAQ
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KevinC
Employee
Employee
‎2022-12-28 06:16 AM
In response to Matlu

Hello.  I am one of our licensing experts.  Both of these issues can be resolved fairly quickly.

1.  You can use a permanent license or eval with the blade CPSB-NPM.  This will allow access to the Smart Console GUI.  The all-in-one eval is the easiest solution.

2.  The "object not found" error is being caused by a mismatch between the gateway command line and Smart Update.  When you try to delete the license from Smart Update it will check that signature key on the gateway and delete the correlating license.  When it cant find that signature key, you will get that error.  The solution is to launch GUIdbedit and delete the license from there.  

I would be happy to schedule a call and help with any of these issues.  Do you have the ticket # with the licensing team so I could investigate the interactions further?

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