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ABOUT CHECKMATES CYBER SECURITY COMMUNITY & FAQ
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DP123
Participant
‎2022-10-05 08:36 AM
In response to Chris_Atkinson

Hi Chris,


I managed to track it down.

In the end I saw that it is still installed just the Network Adapter is missing.

I found this article: ( I amended the steps from it as the folder was missing and there is a reboot requirement) 

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

  1. Open regedit on the Windows machine.
  2. Go to:
    Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters\
  3. Change the value of the "DeviceInstallDisabled" to "0" (if the registry key doesn't exist, create a new DWORD key).
  4. Reboot the client machine.
  5. Open the Windows Command Prompt as Administrator.
  6. Go to:
    cd "C:\Program Files (x86)\CheckPoint\Endpoint Security\"
  7. Uninstall the VNA driver:
    vna_utils.exe -ap vna dev remove_ex netvna.inf cp_apvna
  8. Re-install the VNA adapter:
    vna_utils.exe -ap vna dev install netvna.inf cp_apvna
  9. Stop and start the Endpoint processes:
    trac stop
    trac start
  10. Reboot
  11. Connect to VPN.

 

This worked on 1 users laptop. I have not had a chance to test this on the other user yet.

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