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To discuss issues and versions as well as answering questions is the purpose of this forum - but you seem not to have an academical question but a big issue in production that should be resolved quickly, therefore i have suggested to contact TAC instead of waiting for a miracle from CheckMates (as you give no details of the VTI config that would be important here...)...
CheckMates is not an alternative for TAC but a low-level discussion group also containing technical suggestions.
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