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We're going to need a LOT more information about what the current configuration is, what precise changes you made, and what was observed in the gateway AFTER the change was made with respect to the traffic.
What was seen in the logs, fw ctl zdebug, etc.
That said, R77.30 has been End of Support for a while now and your efforts would probably be better spent getting the customer on a more recent version that is supported.
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