Error message when generating a report from SmartConsole r81.10

[jomo]

Hello Expert,

I am trying to generate report under Manage and setting - Revisions but it keep generating the following error message see attached screen shot.

The report contains 44 changes .

I humbly request some assistance.

Regards

Jomo

[the_rock]

In my expeience, issues like that are usually fixed by cpstop; cpstart or reboot of the mgmt server.

[jomo]

Hello 

Tried  cpstop and cpstart  did not work even tried rebooting mgmt server but same error.

Regards

[the_rock]

Ok, so Im little confused, sorry. Let me just make sure we are on the same page, as they say : - ). So, in your description, you mention report, but then in the sceenshot, it shows the actual manage/settings tab and then revisions listed there. Are we dealing here with mgmt server with smart event enabled or is this separate smart event?

Andy

[the_rock]

Hey @jomo , did you manage to sort this out?

Cheers,

Andy

[PhoneBoy]

Best to open a TAC case here.

[Tal_Paz-Fridman]

Please look at the troubleshooting section in sk166435 How to view changes performed between revisions:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

Also look at sk166932 Troubleshooting SmartConsole Web Components and Extensions (the report uses the same infrastructure):

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

[the_rock]

Good references for sure @Tal_Paz-Fridman 👍👍