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Simon_Smith
Explorer

What benefits do CCSM's get?

Hi, I was just wondering is there any kind of offers on continual training or software for CCSM's?

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21 Replies
_Val_
Admin
Admin

Simon, I have moved your post to a more appropriate location.

Now, could you please clarify your question? Are you asking about what incentives you get for being a CCSM or the question is about something else?

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Don_Paterson
Advisor

Simon,

See below for the How You Will  Benefint list in the Training and Certs page.

Apart from being recognised by your colleagues and the industry (ask the boss if they'll increase your salary too 🙂 ) as a serious and knowledgeable Check Point and Security professional the CCSM is the same as the CCSA and CCSE in that you have the certification for a limited time (although I always consider it a lifetime of being certified in that version).

The CCSE obviously is a requirement for some partners (who need numerous CCSE certified staff) but to my knowledge the CCSM does not benefit the individual or the partner. Meaning that I think that the certified individual does not get free training or special product discount. If I find out any different I'll update here. 

That said. Please contact your local CP office and ask them what their free to the public training program looks like (if any) and their free partner training program looks like (if they offer any) or if they can assist you in any way with your requirements.

In the UK the CP SE (Security Engineer/Sales Engineer) team is bigger than most other EU countries and they offer both of the above on a regular basis (Note: Those are not in competition with the ATC training courses/certification courses and will not help with certification exam preparation in the way that the ATC courses do).

For offers/discounts for Training and Certification exams it's best to subscribe to and/or keep an eye on Check Mates, PearsonVUE and the CP Training and Certs page. They do discounts on the exams from time to time and do promote them.

Please also stay in touch with your local ATC (of follow them on social media) or contact them directly to understand what promotions they are offering and how they can help you.

Training & Certification | Check Point Software 

How You Will Benefit

  • Bypass wait times and fast track to a support engineer
  • Compare your policy to rules that degrade performance
  • Tune your systems to improve acceleration of traffic
  • Improve load capacity through optimization
  • Improve logging efficiency
  • Examine how rules and objects affect optimization
  • Optimize network performance

Some of my post here is stating the obvious but that is because this is a public forum. 

Hope that helps.

Don

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Don_Paterson
Advisor

@Jason_Tugwell 
Hi Tug,

The link I have in this thread does not seem to work anymore (Training & Certification | Check Point Software )

Can you please advise on the current CCSM and CCSM Elite 'benefits' in general and also for the TAC ticket prioritization (possible option)?


Regards,

Don

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Jason_Tugwell
Employee
Employee

Hi @Don_Paterson 

Since we no longer have a course/exam for the CCSM, that page was removed.

Nevertheless, the CCSM Elite has the same benefits as mentioned previously for the CCSM.

Some of the general benefits include:

  • TAC Fast track support to T3
  • CCSM mailing list and CheckMates community section access
  • Engage points
  • Partner level elevation
  • Validation of knowledge

Thanks,

Tug

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Don_Paterson
Advisor

Thanks Tug,

Can you share an relevant links in here please?

I don't think I am in the CCSM community and will need to search check it out.

Regards,

Don

@Jason_Tugwell 

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Martin_Raska
Advisor

Hi Jason,

"TAC Fast track support to T3" this is really not true.

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Don_Paterson
Advisor

Hi Martin,

Can you add more to that please? If we build a case then it can be taken to TAC and addressed.

I don't think that you are alone with that feedback..

Regards,

Don

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Martin_Raska
Advisor

"TAC Fast track support to T3" This is very old information that might have been working in the past but nowadays with the new Certification model, when you don't have CCSM certification this is not applicable. Every ticket I create gets and T2 CCSA engineer, where I have to explain the basics, even though I uploaded a couple of screenshots with marking, logs, debugs, kernel drops etc. and his first question is like "what is not working?"

Martin_Raska
Advisor

and what I hear from our Partners they have the same and heavily complaining about the quality of TAC support.

skandshus
Collaborator

as a partner i agree.. Tac quality when "entering the doom" is like the mandatory "are you a robot question" this particular step just takes a long time before the first TAC person escalates..

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Jason_Tugwell
Employee
Employee

@Martin_Raska and @skandshus 

I posed the Fast track support to TAC and this was the response:

We have an automatic alert in every SR opened by a CCSM certified user (and also 5 star partner) instructing to move the SR to a T3. (skip T2)

 

If you have an example where that did not happen, please take it up with a TAC Manager. 

Martin_Raska
Advisor

This is very interesting because I never got T3. Thanks for information.

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Don_Paterson
Advisor

Did you try to escalate through your management path and through the channel with Check Point?

I have heard this same experience from at least two other partner engineers.

These are for reference only, and we know the deal here but maybe someone in Check Point can provide some documentation and a word from Limor or Eitan on this.

 

https://www.checkpoint.com/support-services/check-point-tac-support-escalation-path/

 

https://www.checkpoint.com/support-services/professional-services-escalation-matrix/

 

 

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Martin_Raska
Advisor

yes, I was escalating but not because of T2 support, because of lack of progress, missing updates, meaningful steps, etc.

Don_Paterson
Advisor

Sounds like it is time to escalate this as an issue up the management chain so that procedures can be checked and partner and CP are all aware and can look into it, and resolve it.


I do wonder how the CCSM certified individuals information is passed over to and recorded in TAC..

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G_W_Albrecht
Legend
Legend

Since CCSM 9 days ago the first and only CP ticket went to T3 from start - previous i always had T2 first...

CCSE CCTE CCSM SMB Specialist
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Martin_Raska
Advisor

I review my 8 last tickets and all of them are T2.

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Martin_Raska
Advisor

There was something wrong in TAC system. Our local SE guys took care of it with TAC director. My next ticket should go to T3, I hope.

If you have a similar problem, this is the way.

 

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Don_Paterson
Advisor

Well that's disappointing.

Hopefully they fix it across the board/world, and no other CCSM engineers have the same experience anymore.

thanks for the update 😎

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Don_Paterson
Advisor

Any chance we can get an updated CCSM benefits PDF or site to reference?

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Jason_Tugwell
Employee
Employee

Yes, good idea.