No certificate displayed in User Center's profile

[Vineet_Kumar]

Hi Checkpoint team , I passed CCSA exam my id  CP0000103732 am create https://accounts.checkpoint.com with the same id admin.vineet@gmail.com but there is still no certificate displayed in User Center's profile (Assets/Info, My Certifications). Kindly check and do the Needful.

MY Pearson VUE checkpoint which mail id/user id is admin.vineet@gmail.com

[Valeri_Loukine]

When did you pass the exam? It usually takes up to 4 weeks for a certificate to appear on you UserCenter Profile. Also, did you create your profile before registering to the exam?

[Abderrahim_MABR]

Hello, 

I passed CCSA exam on 21th December 2018, however still can't see my Certificate in my Checkpoint Account :   "According to our records, no certification information was found ....".

I have the same email on both Pearson VUE and  checkpoint account.

Please, let me know what should I do?. 

Candidate ID:-CP0000100019

Registration ID :- 344573173

Best regards.

[Valeri_Loukine]

Please open a service request with out account management service. Thanks

[Kaloyan_Kirchev]

Hi Valeri,

is there an option of some error or ?

Today I passed CCSA but I noticed my emails are different. Pearson Vue and Chekpoint.

Afterwards I changed my Pearson vue one to be same as User Center here.

Am i going to receive certificate ? Any idea?

Thanks in advance!

[Valeri_Loukine]

There is a procedure to fix it. Open a call with our Account Services and explain the situation. They will assist.