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richardm
Explorer

Whitelist application program

Hi, 

We are an application provider and our application is getting a false positive from Zone Alarm at a joint customer. I am looking for a way to proactively whitelist our application such that it is not flagged. Do you have a program for this that we can work with?

I saw an earlier post https://community.checkpoint.com/t5/Threat-Prevention/Application-whitelist/m-p/13289#M343 

which seemed to say that the only route is for the customer to raise a case through support. Is this correct? Can we work directly with CheckPoint to resolve this?

Note, I have checked our app in VirusTotal (https://www.virustotal.com/gui/file/c2ef02bcf32a25e0295f25b3364528c28526430b1316914964b4adc64efc2af1...) and it is passing, including ZoneAlarm by Check Point.

Best regards

Richard

 

 

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7 Replies
_Val_
Admin
Admin

The said customer can exclude some files and folders from being scanned, but the only proper was to address the issue proactively, as you said, is to go through the official channels.

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richardm
Explorer

Hi _Val_, 

Can you help me with what are the official channels? How do I contact them? I am only aware of this forum as a way to raise these false positives.

Thanks

Richard

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the_rock
Authority
Authority

Personally, I would probably start with your Sales person, they might be the best option to raise this.

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G_W_Albrecht
Legend
Legend

The customer contacts CP TAC as he has support for Zone Alarm

CCSE CCTE SMB Specialist
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richardm
Explorer

Hi G W 

Thanks for confirming. Will this be for a specific binary? So that they will need to follow the process on every release? Or is there some way to register our signed applications so that all future versions will not be flagged?

Thanks

Richard

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G_W_Albrecht
Legend
Legend

This is a good question for R&D - but i have to admit that i am no Zone Alarm specialist at all 😎

CCSE CCTE SMB Specialist
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_Val_
Admin
Admin

TAC and local Check Point representatives, of course.

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